Refund policy

Return and Refund Policy

Last updated: September 1, 2026

At DURAMOXLQ, we want you to be satisfied with your purchase. Please review the following policy before requesting a return.

30-Day Return Window

You may request a return within 30 days after the item is delivered. If the final day falls on a weekend or public holiday, the return window will extend to the next business day.

Returns requested after the 30-day return window may not be accepted.

Return Eligibility

To qualify for a return, the item must:

Be unused, unassembled, and in the condition in which it was received;
Include all original packaging, accessories, hardware, manuals, and parts;
Have no signs of use, installation, modification, misuse, or customer-caused damage;
Be accompanied by proof of purchase or the order number.

Items returned without authorization may not be accepted.

How to Request a Return

Before sending an item back, please contact us through our Contact Us page and provide:

Your order number;
The item you wish to return;
The reason for the return;
Photos or videos when the item is damaged, defective, incomplete, or incorrect.

If the return is approved, we will provide return instructions and the appropriate return address. Please do not return an item to the original shipping address or manufacturer without authorization.

Return Shipping Costs

For returns caused by a change of mind, an incorrect size selection, an accidental purchase, or another reason unrelated to product quality, the customer is responsible for arranging and paying for return shipping.

We recommend using a trackable and insured shipping service. DURAMOXLQ is not responsible for return packages that are lost or damaged in transit.

If the item arrives damaged, defective, incomplete, or different from what was ordered, please contact us as soon as possible. After verification, DURAMOXLQ will provide an appropriate solution and cover reasonable return shipping costs when a return is required.

Damaged or Incorrect Items

Please inspect your order upon delivery. If there is visible damage, missing hardware, a defect, or an incorrect item, contact us promptly—preferably within 48 hours—and include photos of:

The product;
The damage or issue;
The outer packaging;
The shipping label.

Do not discard the packaging until the issue has been resolved.

Non-Returnable Items

The following items may not be returned:

Items marked “Final Sale” or non-returnable before purchase;
Customized or personalized products;
Gift cards;
Items that have been used, assembled, installed, altered, or damaged after delivery;
Items missing original packaging, accessories, hardware, manuals, or parts.

Please contact us before purchasing if you have questions about whether an item is returnable.

Refunds

Once the returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to process and post the refund.

We do not charge a restocking fee for eligible returns. Original shipping charges are non-refundable unless the return is caused by a damaged, defective, incomplete, or incorrect item.

Items returned in a used, assembled, incomplete, or damaged condition may be refused or receive a reduced refund where permitted by applicable law.

Exchanges

The fastest way to obtain a different item is to return the original eligible item and place a new order after the return is approved.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped.